Where are you located?

Pick up point is in Cainta Green Park Village just along Felix Avenue. For directions, you may just type GRAZED PH on Waze. 

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Do you arrange delivery?

We do not have our own delivery service. Customers are responsible for booking their preferred courier (such as Lalamove or Grab) to pick up.

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I'm overseas. Can you book a courier for me?

If you're ordering from overseas and are unable to arrange a courier, please contact us before placing your order. We may be able to assist on a case-by-case basis, subject to our team's availability.

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Is the food always fresh?

We make sure that we prepare your orders on the same day that you want them delivered, with specific timings prior to pick-up to ensure the freshest quality of your boxes' contents. 

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How do I store your products?

Storage instructions and shelf life are provided in the Additional Information section of each product page on our website. We also include storage labels with your order for easy reference. For the best quality and freshness, we recommend following the storage instructions provided for each product.

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My order arrived damaged (e.g., wet box, crushed packaging, or shifted contents). What should I do?

If your order arrives in poor condition, please notify us immediately upon receipt and send clear photos of:

• The outer packaging/box

• The product

• The courier and vehicle (if possible)

We carefully inspect and photograph every order before it leaves our kitchen to ensure it is in excellent condition. Once your order has been collected by you or your chosen courier, Grazed PH is no longer responsible for any damage caused by transit-related issues, including mishandling, improper storage, weather exposure, or delays.

If the issue is due to a product quality concern prior to dispatch, we'll gladly review the matter and work with you toward a fair resolution.

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How should I store my grazing box?

Once you receive your box, we suggest for it to be served and consumed the soonest. If you are not going to consume it immediately, we strongly recommend that you put your cold cuts and cheeses in the fridge, as well as fresh fruit contents.

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I am allergic to some nuts and / or other graze box contents. Is there any way that I can have it replaced with another item?

It is our priority to ensure that our products and grazing items are not health hazards to our clients. If you have certain preferences, do let us know and we'll arrange something for you. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.

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I am pregnant and there are some cheeses that I am not allowed to eat. May I know what type of cheese you use for your cheese balls?

We use pasteurized versions of cheeses and other commercially produced dairy cheeses and we avoid blue or raw-milk cheeses.

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Do you have Cash on delivery?

Currently, we only accept cash deposit or fund transfer to our  Union Bank,  GCash, BPI,  or METROBANK Savings Account. Online payment such as credit card is also available via HITPAY (upon checkout). 

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What is considered as a 'rush order'?

1.) Orders that are for same day delivery.

2.) If delivery date / time is less than 24 hours from the time you placed your orders.

3.) If it is less than our minimum required number of days in placing an advance order.

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Where do you deliver?

**Customer to handle booking and shoulder delivery costs. Please check page on DELIVERY AND PICK UP INSTRUCTIONS.

As we currently do not have yet our own delivery service,  delivery is via any 3rd party courier service. They cover most areas in the Metro. This is to keep the contents of your Graze boxes, cheese balls, food trays, gourmet bites as fresh as possible.

Coverage:
Antipolo, Bicutan, Bonifacio Global City, Cainta, Caloocan, Fairview, Katipunan, Las Pinas, Libis, Makati, Mandaluyong, Manila, Marikina, Pasay, Paranaque, Pasig, Pateros, Quezon City, San Juan, Sucat, Taguig, Taytay.

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What are Customized Graze Boxes?

We allow you to have the option to choose your box size (from our available boxes), items from our Specialty Products, type of crackers/biscuits, cheeses (subject to availability), cold cuts (subject to availability), and as well as add-on items. Our minimum order quantity for custom requests is at least 10 boxes or orders. Please take note that  we are not able to quote an exact amount or an estimate for Customized Grazing Boxes as there may be items that we may have to source separately depending on your requirements or choices. 

 

What sizes do you have for your Graze boxes?

We have 3 different sizes: 

- 14 x 9.5 - QUATTRO (good for sharing up to 4 - 5 pax)

- 18 x 9.5 - AMIGOS (good for sharing up to 6 - 8 pax)

- 20 x 20 (Hard box) - LA FIESTA (good for sharing up to 12 - 15 pax)

For pricing, refer to Graze Box heading.

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Can I choose a different size for the box aside from your standard options?

At the moment, Grazed PH only offers 3 sizes for our boxes. Other options will be available soon.

- 14 x 9.5  - QUATTRO (good for sharing up to 4 - 5 pax)

- 18 x 9.5  - AMIGOS (good for sharing up to 6 - 8 pax)

- 20 x 20 - LA FIESTA (good for sharing up to 12 - 15 pax)