Delivery Hand Off

Delivery & Pick Up Instructions

Please READ instructions for delivery and pick up.

Shipping or Delivery fee is not included. Please be advised as we are working on a limited number of staff, the team cannot guarantee that we can always assist in booking 3rd party delivery services. If there are any changes with the Shipping address, please inform us ahead of time and not on the day of pick up/delivery. 

 

For 3rd party Courier (LALAMOVE/MR. SPEEDY/HAPPY MOVE/TOKTOK): 

The Client is responsible for booking 3rd party delivery service/courier. ALWAYS MAKE SURE TO BOOK A RIDER THAT HAS AN INSULATED BOX.

We will not be held responsible if the Rider/Driver mishandles your items/orders (ex. Improper storage - no insulated box used, Reckless driving, etc.). 

For small orders or quantity, mostly Lalamove/Happy Move/Mr. Speedy can handle the delivery. For Big grazing boxes and bulk orders, LALAMOVE (MPV-Sedan) or TRANSPORTIFY should be utilized.

Send us a message to check with the team on what delivery method can be used for your order/s. Kindly send us a message before booking (at least 30 minutes before booking), so we can arrange your orders accordingly. ​

You also have an option to utilize & help our Partner-Driver (TET EXPRESS- Motorcycle)​:

  • You may directly contact our Partner-Driver at 0965-813-1805 (Nems). 

  • Simply text  "Grazed PH order number ___, shipping address ____ and pick up time____". You will receive a message from him regarding the shipping fee. 

  • Our Partner-Driver is not an employee of Grazed PH, and his availability is not guaranteed. We only provide this option as a way of helping him by giving him bookings. 

  • No same day booking. Message should be sent in advance. 

  • No tracking link will be sent when you utilize this option. 

INSTRUCTIONS WHEN BOOKING​:

  • PLEASE TYPE  -- > GRAZED PH as the PIN LOCATION

  • Provide ORDER or INVOICE NUMBER TO YOUR BOOKED DRIVER

  • Always make sure to confirm wih your booked driver that they have an insulated bag to properly store your orders/items and that it will fit properly. (Our Graze boxes  except La Fiesta will fit into Lalamove's bag).

  • Contact person - Jing Panistante

  • Contact Number - 09396425148

  • Complete Address - #3 Kaimito St., Cainta Green Park Village (Provide this address for driver's reference.)​

FOR SELF PICK-UP:

  • WAZE PIN is  GRAZED PH Complete Address - #3 Kaimito St., Cainta Green Park Village 

  • Please send us a message or call us at 0939-642-5148 once you are at the pick up location. 

  • As a safety precaution, no need to get out of your vehicle. We will bring your orders to you. We ask for your patience if it may take some time for us to bring your orders to you as there may be multiple pickups during that time.  

 

 

 

IMPORTANT

**Please do not forget to tick the box for 'Insulated Box/Bag/Lalabag/Motobox' (Lalamove/Mr. Speedy/Happy Move) as not all riders would have an insulated box attached to their bikes, and for other delivery service providers, please make sure that they have one to carry your items. 

  • Kindly track driver. If driver needs to park in an office building and if there's a corresponding parking fee, Driver may ask you to pay for their parking fee as this is not included in the base fare. 

  • Holiday Surcharge may apply. (Depending on Delivery Service/App used).